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Bringing our hospitality expertise to the working environment, we have provided asset management services at the fully serviced offices, Lyndon House, since 2021.
Here, find out more about the breadth of our service provision at Lyndon House and hear directly from one of the building’s current tenants.
Lyndon House is a prominent 16-storey office building on Hagley Road, in the picturesque suburb of Edgbaston. The building was fully refurbished, to offer high-quality office space and excellent amenities including a new on-site gym.
A multi-tenant serviced office development, Switch manages all operations within the building, from housekeeping and maintenance, to staffing, health & safety and security.
To ensure the ‘Switch standard’ at every touchpoint, we train every single employee in house at Park Regis Birmingham - the flagship hotel in our hospitality portfolio - as part of our commitment to delivering the highest levels of service.
Lyndon House’s group operations manager, Kirstie Orton, and group facilities manager, Kevin Walker, have both honed their skills across our asset portfolio, bringing a depth of knowledge and expertise to the building.
One of the most recent additions to Lyndon House’s list of tenants is Norton Insurance Brokers, a Birmingham-based independent insurance broker, which relocated to the building as part of the company’s expansion.
The move was a reflection of the business’ commitment to creating an environment that supports its employees in providing a personalised service to clients. Today, the insurance specialists occupy 5,500 sq ft of office space over two floors.
Mark Wilkinson, Managing Director at Norton Insurance Brokers, commented: “We’re delighted to have moved into our new office at Lyndon House. This is the next chapter in our journey, and we are excited about the opportunities it brings as we continue to serve our clients and grow as a business.”
With a track record of delivering the highest service standards, our experienced team offers unrivalled industry expertise to achieve tangible results. In 2020, Switch agreed a service charge budget that was 15% less than the previous management company. By the end of 2021, we reduced the service charge spend by a further 20% and £1 per square foot for tenants.
By providing hotel-style services within the office environment, we can help our clients maximise returns and boost tenant retention. Thanks to the ‘Switch standard’, occupiers at Lyndon House can enjoy the ease and convenience of first-class services and amenities, within a modern and inspiring working environment.
As part of our commitment to exceptional service, we provide ongoing tenant liaison and communication at Lyndon House - taking on board all comments and feedback - to ensure satisfaction remains consistently high.
Within 12 months of managing the building, we achieved:
• Occupancy increase of 20%
• 95% retention
• Rates growth of 15%
John Angus, Managing Director at Switch Management, said:
“Lyndon House marked our first move into the serviced office environment. As our business continues to develop and diversify, this is a strong example of how our hospitality expertise and service principles can transcend sectors and benefit new settings, with a strong focus on maximising asset value and potential.
“Tenants at Lyndon House can enjoy hotel-standard service provision and amenities, and leverage the efficiencies of a centralised and highly-skilled team. Our work at Lyndon House reflects the depth of our expertise, and our continued commitment to service excellence across all asset types.”